Privacy Policy

1. Scope and operator

This Privacy Policy applies to the ROYALE GAMES mobile application, website, games, multiplayer rooms and related services (collectively, the “Service”). The Service is operated by ZEHN SOLUTIONS PRIVATE LIMITED (“we”, “us” or “our”).

By using the Service, you acknowledge the practices described in this policy. If you do not agree, please discontinue use of the Service.

2. Information we collect

Account and profile information

When you sign in or create a player profile, we may process:

• Your account identifier supplied by our authentication provider.
• Your display name, player identifier and profile settings.
• Your virtual-coin balance, owned cosmetic items and equipped game customisations.
• Account creation, update and daily-reward timestamps.

Device and session information

We may generate and store an app-specific device or client identifier. We also process session identifiers, room-rejoin information, online status, browser or WebView information, approximate network characteristics and similar technical information needed to operate and secure the Service.

Gameplay and social activity

We process information about games and rooms you join, match state, rankings, scores, game actions, timestamps and recent activity. If you use room chat or voice-line features, we process the message or selected voice-line event, your displayed player name and its timestamp so it can be shown to other room participants.

Purchase information

For Google Play purchases, we process the product identifier, purchase token, purchase status, order identifier when available, and an obscured account reference. We do not receive or store your complete payment-card number. Payment processing is handled by Google Play.

Diagnostics and security information

When the app detects a connection stall or technical problem, it may send diagnostic details such as game or room context, outage duration, online status, connection type, network estimates and limited device or browser information. We may also retain records necessary to prevent duplicate rewards, purchase fraud, abuse and unauthorised account activity.

Information you provide to us

If you contact support, we process the information contained in your request and any details you choose to provide so that we can respond.

3. How we use information

We use information to:

• Create and maintain player accounts and profiles.
• Operate games, multiplayer rooms, chat and voice-line features.
• Save progress, virtual-coin balances, rewards and cosmetic ownership.
• Verify Google Play purchases, prevent duplicate fulfilment and deliver purchased virtual coins.
• Recover sessions, reconnect players and maintain game fairness.
• Diagnose outages, improve reliability and provide customer support.
• Protect the Service, enforce our rules and prevent fraud, cheating and abuse.
• Comply with legal obligations and resolve disputes.

4. Legal grounds for processing

Depending on your location, we process information because it is necessary to provide the Service you request, because we have legitimate interests in operating a secure and reliable gaming service, because you have given consent where required, or because processing is necessary to comply with applicable law.

5. How we share information

We do not sell or rent your personal information. We may share limited information with:

• Clerk, which provides account authentication and sign-in functionality.
• Google Play and Google APIs, which process and verify Android in-app purchases.
• Database and infrastructure providers, including MongoDB-based storage and hosting providers used to operate the Service.
• Other players, who may see your display name, game actions, room activity, chat messages, selected voice lines and visible profile or cosmetic information during multiplayer sessions.
• Authorities or professional advisers when disclosure is reasonably necessary to comply with law, protect rights and safety, investigate abuse or respond to a lawful request.
• A successor organisation as part of a merger, financing, acquisition, reorganisation or sale of assets, subject to appropriate safeguards.

Service providers may process information only as needed to provide their services to us and under their own applicable privacy terms.

6. Google Play purchases and virtual coins

ROYALE GAMES offers optional one-time purchases of virtual coins through Google Play. Google processes your payment details under the Google Privacy Policy.

To fulfil a purchase securely, we verify the purchase token, product, completion status and obscured account reference with Google. We maintain transaction and fulfilment records to credit each valid purchase once, prevent duplication, investigate disputes and support repeatable consumable purchases.

Virtual coins are digital entertainment items. They have no real-world cash value and cannot be withdrawn, exchanged for money or redeemed for cash prizes.

7. Cookies, local storage and similar technologies

The Service uses cookies, Android WebView storage and browser local storage to maintain sign-in sessions, remember an app-specific client identifier, save preferences and support room rejoining. Disabling these technologies may prevent sign-in, saved profiles or other Service features from working correctly.

8. Data retention

We retain information for as long as reasonably necessary to operate the Service, maintain your account, comply with legal and financial-record obligations, resolve disputes, prevent fraud and enforce our agreements. Retention periods vary according to the nature and purpose of the information.

When information is no longer required, we may delete or anonymise it. Purchase, security and transaction records may be retained after an account-deletion request where required for legal compliance, fraud prevention or the establishment and defence of legal claims.

9. Data security

We use reasonable administrative, technical and organisational safeguards designed to protect information, including authenticated access, encrypted network communication, obscured billing identifiers and server-side purchase verification. However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for protecting access to your device and sign-in account. Please contact us if you believe your account or information has been compromised.

10. Your rights and choices

Subject to applicable law, you may ask us to:

• Confirm whether we process your personal information.
• Provide access to or a copy of eligible information.
• Correct inaccurate or incomplete information.
• Delete eligible account and personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.

To make a request, email us using the contact details below. We may need to verify your identity before completing a request. You can also remove locally stored app data by uninstalling the app or clearing its storage through your device settings; doing so does not automatically delete server-side account records.

11. Children’s privacy

ROYALE GAMES is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

12. International processing

Our service providers and infrastructure may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and handle information in accordance with this policy and applicable law.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to the Service, our practices or legal requirements. We will post the updated policy with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent.

14. Contact us

For privacy questions, account-deletion requests or concerns about this policy, contact: